About Us
Positive Pathways Services is an NDIS registered provider supporting people with disability through complex, high-needs, and transitional situations.
We were established to meet a clear gap within the NDIS system: participants with complex needs often require more than availability they require structure, consistency, and providers who can remain calm and accountable when situations are challenging.
Our team brings extensive experience across community support, residential care, hospital environments, and support coordination, with a strong focus on high-needs autism, complex mental health presentations, and hospital or residential discharges.
Alongside professional experience, we also understand the system from a family perspective. Navigating the NDIS personally has shaped how we communicate, plan, and support participants and their families particularly during times of uncertainty or transition.
This lived understanding informs our approach, while our work is guided by professional training, ethical practice, and clear systems of care.
Our focus is not on being the biggest provider. It is on being the provider trusted when complexity is high. We understand how overwhelming complex support needs can feel, and we are committed to creating clarity, stability, and trust for everyone involved
- Respect – We honour the individuality, culture, and preferences of every person we support.
- Empowerment – We Walk alongside participants, helping them build confidence and take control of their own NDIS journey.
- Integrity – We are transparent, reliable, and committed to doing the right thing – always.
- Inclusion – We embrace diversity and advocate for the full participation of all people in their communities.
- Compassion – We listen with empathy and act with kindness, always putting people first.
- Collaboration – We work closely with families, providers, and the broader community to deliver coordinated, holistic support.
